Return Policy

Frequently Asked Questions

• How can I make sure that Wolford has received my order?
  Upon receipt of your return, we will send you an e-mail to the e-mail address you have entered during the ordering process.
• Can I exchange or return items that I have bought online?
  You can return an item within 30 days, free of charge.
• Do I have to pay shipping when returning an item?
  Shipping on returns is always free of charge. Just use the shipping label enclosed in your package to send it back, your shipping has already been covered.
• Can I exchange underwear or jewelry?
  You can exchange underwear or jewelry as long as it is still in unused condition.
• Returns: Can I return goods, and who bears the cost? Can I cancel my order?
  You can find detailed information about our return and cancellation policy in our terms and conditions under right of withdrawal. Please note that we can only take back items purchased at the Wolford Online Boutique.
• Returns: Where do I send complaints due to product errors?
  If, despite our careful quality control, products purchased in the online boutique give you reason for complaint, please return these items to using the return label that was enclosed in your package and mark the return reason as "complaint". Please note that for organization reasons we can only accept returns and complaints for items that were purchased in the Wolford Online Shop. If you purchased your item at one of our boutique, please use the Store Locater at the bottom of the page to quickly and easily contact the location where you purchased the product.